1. Information we collect

When you use our website or contact us, we may collect :

• Your name
• Your email address
• Your phone number (if provided)
• Your message or enquiry

We do not collect personal data through hidden tracking, and we never share your information with anyone for marketing purposes without your consent.

2. How We Use Your Information

We use your information only to provide the services you request or respond to your enquiry. This includes :

• Getting in touch about your project
• Providing quotes or advice
• Answering your questions

3. Sharing Information with Third Parties

Sometimes we may need to share your information with trusted third parties, so that we can provide our service.

e.g. An engineer may need your contact details and site address to deliver, set up or repair a printer, photocopier or multi-function device you have rented from us.

We only share the information necessary for them to do their job, and we make sure these third parties handle your data responsibly and securely. We never sell your information or use it for marketing purposes without your consent.

4. Cookies, Analytics and Social Sharing

Our website uses a lightweight script to see which pages are popular. This helps us improve the website and your experience.

• The script collects anonymous data only.
• No IP addresses, names or contact details are tracked.
• No cookies are set on your device from this tracking.

Some pages, such as our blog, include buttons that allow you to share posts on social networks. Clicking these buttons may send information, such as the page URL, to that service. We do not control these services, so please check their privacy policies if you use them.

5. Marketing

We value our relationship with our customers and want to stay in touch in a responsible way.

• Existing customers may receive information about products or services that are similar to ones they have already rented or used. This helps you get the most out of our services.
• Past enquirers who did not become customers will not be contacted for marketing unless they have given explicit permission.

You can always opt out at any time using the unsubscribe link in emails or by contacting us directly.

6. How We Keep Your Information Safe

We take the security of your information seriously. Your data is stored securely using trusted office, email and cloud systems, which may include servers located outside the UK, such as in the USA or the European Economic Area.

We ensure that any service we use meets UK data protection standards and your information is only accessible to authorised staff. We take care to keep your data safe at all times, no matter which systems are used.

7. How Long We Keep Your Data

We keep your information for as long as is necessary to respond to your enquiry or provide the services you request.

• For past enquirers who did not become customers, we may keep your details, so we that we can respond to the original enquiry if needed.
• We will not use these details to send marketing about other products or services unless you have given us your permission.

Once information is no longer needed, it’s securely deleted.

8. Your Rights

You have the right to :

• Ask us to delete your information
• Request a copy of the information we hold about you
• Correct any mistakes in your information
• Opt out of marketing communications

If you’d like to exercise these rights, just get in touch at the contact details below.

9. Contact Us

If you’ve any questions about this Privacy Policy or how we handle your information, please get in touch using our contact form.

Simply fill in your name, email, phone number (optional) and your message. We will get back to you as quickly as possible. Your information will be used only to respond to your enquiry.